Other Logo

Menu

If you have any queries and would like to opt into emailings sent by Fox Brothers on one-off cloth offers or cloth developments, please fill in the form below.

The Worlds Finest Flannel Since 1772

Enquiries

Fox Brothers & Co. Ltd

Tonedale Mill Wellington Somerset TA21 0BA United Kingdom

Telephone: 0044 (1823) 662271 / 0044 (1823) 662271
Fax: 0044 (1823) 666963
Email: info@foxflannel.com / enquiries@themerchantfox.co.uk

Office Hours: 0900 – 1700 Monday to Friday

Please feel free to contact us with your enquiries or to arrange a visit to see our fine cloth for yourself.

Our mill is within easy reach of London taking only 2 hours by train from Paddington to Taunton. By road we are just a few miles off the M5 at junction 26.

Privacy Policy

Security of your Personal Data

We have created this privacy policy in order to demonstrate our firm commitment to your privacy.

We will collect and store the personal data you give to us whilst using our website e.g. when you use our enquiry form. The type of information we collect includes your name, telephone number and e-mail address.

We collect and store this information to allow us to answer your query. Any data stored is kept in accordance with the General Data Protection Regulation (GDPR).

Fox Brothers & Co Ltd., would never send an email directing you to a web page that asks for security information.

If you receive an email that appears to be from Fox Brothers & Co Ltd., that you suspect is fraudulent, do not click on any links contained within the email or provide any credit card details.

In addition to the information that you supply to us, information and data may be automatically collected through the use of cookies. Cookies are small files stored within your web browser from our website. Cookies are widely used on the internet. They do not collect personal information about you, nor do they allow us to access your computer in any way. We use tracking cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.

Managing Cookies

Most web browsers automatically accept cookies. However, you can choose not to accept the use of cookies, and delete all the cookies currently stored on your device.

If you block all cookies (including essential cookies) you may not be able to access all or parts of our site and other sites.

To find out more detail about how to do this, visit http://www.allaboutcookies.org/.

How long we keep your Personal Data

We will keep your data for as long as it takes to fulfil your enquiry. The moment your enquiry is complete your data will be removed and information will no longer be stored or used.

Your Rights

You have the right to object to our use of your personal information, or to ask us to delete, remove or stop using it if there is no need for us to keep it.

Your rights under data protection laws in relation to your personal data are briefly summarised below, and you can exercise these rights by emailing us at info@foxflannel.com or by writing to us at Fox Brothers & Co Ltd., Tonedale Mills, Wellington, Somerset, TA21 0BA.

• Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

• Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. Please note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which we will tell you about, if applicable, after receiving your request.

• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms.

• Request restriction of processing of your personal data. You can ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

• Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

• Withdraw consent at any time if we are relying on your consent to process your personal data (such as direct marketing and cookies). This won’t affect any processing already carried out before you withdraw your consent or processing under other grounds. If you withdraw your consent, we may not be able to provide certain products or services to you.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

You will not have to pay a fee to access your personal data and we try to respond to all requests within one month.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, we would appreciate the chance to deal with any concerns you may have before you approach the ICO so please contact us in the first instance.

If you have any questions or require any more information please contact us at info@foxflannel.com

Links to other websites

Our website may contain links to other websites or services. You should note that we are in no way responsible for the content or privacy policies of these websites.

Copyright ©

The contents of this site are owned or registered to Fox Brothers & Co Ltd., and can only be used or reproduced strictly by permission. Unlawful reproduction may result in legal action.

If you have any comments, questions, or complaints relating to our Security & Privacy Statement please email info@foxflannel.com

Vacancies

E-commerce Manager

£45,000 - £50,000 plus bonus Wellington, Somerset

If you are an exceptional E-commerce Manager who wants to join a small, highly skilled and expanding team at a well-respected, luxury brand based in the South West - please read on.

Our luxury brand, ‘The Merchant Fox’ is an online retail collection of carefully curated, beautifully crafted items from clothing and accessories through to home and interiors, sourced from around the world. Based in Wellington, Somerset, it was born from the world-famous cloth mill, Fox Brothers, celebrating 250 years in business next year. While our heritage is important, we have a keen eye on the future with a focus on innovation and creating product that reflects the quality of the brand.

Due to growing online sales Fox Brothers are seeking to recruit an E-commerce Manager, an ambitious, creative individual who will take responsibility for the sales and marketing, client usability and appearance of The Merchant Fox website themerchantfox.co.uk at a very exciting time for our business.

Responsibilities • Drive online sales through marketing and sales activity and database management • Manage, train and develop a growing team • Set up and manage a new database • Brand guardian across all marketing and sales channels • Writing of all content across site and social media • Work with the Category Developers on new product development • Manage agencies for the design and development the site • Manage Shopify including identifying and implementing appropriate apps/add-ons • Day to day management of the website including launching new products, updates, planning content strategy, promotional campaigns and quality control • Develop digital Marketing Plans and campaigns including SEM/SEO/PPC • Analyse webs stats, customer activity and sales and produce reports • Copywriting and updating of e-newsletter • Ensuring logistics and fulfilment are managed in an efficient and timely manner • Manage the Sales and Marketing Budget efficiently

Profile - The successful E-commerce Manager will have: · 3+ years of working in an e-commerce management role · Experience in the online retail sector preferably fashion and preferably luxury goods · Proven track record of delivering sales targets · Experience of Conversion Rate Optimisation · Good knowledge of Shopify or similar ecommerce system · A strong knowledge of data and analytics · Experience of managing external agencies · An excellent eye for detail and a creative flair · Excellent communication, team-working and problem solving skills · A fun attitude and a good sense of humour · A good understanding of web design, interfaces and development · Experience of CRM, customer segmentation and profiling

This is a full-time role which can be part home based but with a minimum of 3 days/week on-site. The successful candidate will need to manage the two existing team members and look at opportunities to grow the team as sales increase. Some travel will also be required. Salary is dependent on experience and a bonus will be available after the completion of a probation period.

Fox Brothers are proud to be the creators of beautiful timeless designed cloth and garments, made to last for generations - creating the heirlooms of the future. If you would like to become part of a team that really cares about our products, our customers and our staff then please email for a full job description to info@foxflannel.com

Email - info@foxflannel.com
Tel: 01823 662271