Many of Fox Brothers' products are part of a cloth collection and therefore a particular swatch may have sold out. For further queries please contact: +44 (0)1823 662271 Monday to Friday 9am-5pm or e-mail: info@foxflannel.com

Please contact Fox Brothers' on +4(0)1823 662271 and we would be happy to assist you. Our opening hours are Monday to Friday; 9am - 5pm, alternatively outside these hours you can leave a telephone message or email: info@foxflannel.com

In the unlikely event that you are not entirely satisfied with your purchase, we would be happy to offer a refund within 14 days of receipt. All returns must be agreed in advance. To discuss, please call us during office hours Monday to Friday 9am-5pm GMT on: +44 (0)1823 662271 or email us: info@foxflannel.com

Please click here for full details of our returns policy.

In order to change the details of your order, you must notify Fox Brothers' within 12 hours. Please have the order number and date the order was placed to hand. As we endeavour to process orders immediately, after this time we are unable to amend your order and would request that you return the goods once they have been delivered.

You are able to track your parcel online by simply clicking the link shown on your confirmation of dispatch email.

For UK orders, if our couriers are unable to obtain a signature they will attempt one further delivery on a later date. If this delivery attempt is also unsuccessful, a calling card will be left and your parcel will be returned to your local carriers depot or post office.

We deliver to the UK and the rest of the world.

For more details on our delivery costs and destinations please click here.

Please note Fox Brothers' cannot be held liable for any import duties payable on orders made and recommends that all customers make themselves aware of such local charges before ordering. Fox Brothers' can also not be held liable should local customs officials decide to hold or confiscate items for any reason.

If you are sending item(s) abroad as a gift and do not wish the recipient to incur any import duty costs or taxes if they are due please contact Fox Brothers' on: +44(0)1823 662271 or e-mail: info@foxflannel.com.

Fox Brothers' cannot be held liable for any import duties payable on orders made and recommends that all customers make themselves aware of such local charges before ordering. Fox Brothers' can also not be held liable should local customs officials decide to hold or confiscate items for any reason.

If you are sending item(s) abroad as a gift and do not wish the recipient to incur any import duty costs or taxes if they are due please contact Fox Brothers' on: +44(0)1823 662271 or e-mail: info@foxflannel.com

In the unlikely event that you receive an item that is broken, faulty, deficient of items shown on the delivery note, or fails to match the items you ordered, we will be pleased to replace this item free of charge. Please contact us within 3 days of receipt if this is the case as all returns must be agreed in advance. Please call us during office hours, Monday to Friday 9am-5pm GMT on: +44 (0)1823 662271 or email us at: info@foxflannel.com. If we require the item to be returned to us we will refund the cost of postage. Unless we receive notification within 3 days, you will be deemed to have accepted the items as satisfactory.

Please click here for full details of our returns policy.

In the unlikely event that you are not entirely satisfied with your purchase we would be happy to offer a refund within 14 days of receipt. All returns must be agreed in advance. To discuss, please call us during office hours Monday to Friday 9am-5m GMT on: +44(0)1823 662271 or email us at: info@foxflannel.com

We regret that the delivery costs incurred in returning any items to Fox Brothers' will not be refunded, except in the case of faulty or damaged goods.

Any EU or International customer must use our return service.

Please click here for full details of our returns policy.

We offer Fox Brothers E-Gift Cards to be used online via our website: www.foxflannel.com.

These are available to be redeemed against cloth purchases.

Once you have purchased the Fox Brothers E-Gift Card, you shall receive an email with all the relevant details. Within the email, you will receive a discount code to use at checkout. Once the discount code has been entered into the designated entry field, the qualifying discount will be applied to your total cart price.

Should you encounter any issues with using the Fox Brothers E-Gift Card, please contact our customer service team for further assistance.

You are welcome to use a gift card along with a discount code. These codes would need to be applied separately within the entry field.

However, you may only use one e-gift card per purchase.

The Fox Brothers E-Gift Cards are valid for 2 years from the original purchase date. These may be used towards products on our website: www.foxflannel.com.

You can use the Fox Brothers E-Gift Card towards products on our website: www.foxflannel.com

However, please be advised that the Fox Brothers E-Gift Cards cannot be applied to other e-gift cards. They also cannot be used at any of our trade shows or pop-up events.

Your privacy is of utmost importance to us. Your personal details will only be used by Fox Brothers'. We collect and store this information to allow us to fulfil your orders and to occasionally send you special offers and product information. Your details may also be forwarded securely to our delivery and payment partners in order to fulfill each order. Data collected will not be passed on to any other third parties. Fox Brothers' do not store any credit card details. Any data stored is kept in accordance with the Data Protection Act 1998.