Please browse the pages in this section for information on such things as delivery charges and product returns. If you cannot find the answer to your question, please feel free to contact Fox Brothers' and we will assist you. We are available Monday-Friday 9am-5pm GMT. Outside of these hours please contact us via email or by leaving a telephone message. Telephone: +44 (0)1823 662271 or e-mail: firstname.lastname@example.org
Many of Fox Brothers' products are part of a cloth collection and therefore a particular swatch may have sold out. For further queries please contact: +44 (0)1823 662271 Monday to Friday 9am-5pm or e-mail: email@example.com
Please contact Fox Brothers' on +4(0)1823 662271 and we would be happy to assist you. Our opening hours are Monday to Friday; 9am - 5pm, alternatively outside these hours you can leave a telephone message or email: firstname.lastname@example.org
Fox Brothers' does not have a retail shop. The best way to browse our collection is via our website, where you'll be able to see our current cloth collections. Alternatively, a sample cloth swatch can be ordered via the individual product page.
However, should there be a particular collection you're interested in, an appointment can be arranged for viewing purposes. Please contact us for further information on this service: email@example.com
The following payment methods are accepted by the Merchant Fox: American Express, Visa, Visa Debit/Delta, MasterCard, Maestro UK, Maestro International, Apple Pay, Google Pay and PayPal. Unfortunately, we are unable to accept payment by cash or cheque for online orders. Please note that American Express will seek authorisation directly from the cardholder before authorising us to deliver orders to an address other than the billing address.
All prices on our website are stated in British Pound Sterlng (£ GBP), unless stated otherwise, and includes VAT where applicable.
In the unlikely event that you are not entirely satisfied with your purchase, we would be happy to offer a refund within 14 days of receipt. All returns must be agreed in advance. To discuss, please call us during office hours Monday to Friday 9am-5pm GMT on: +44 (0)1823 662271 or email us: firstname.lastname@example.org
In order to change the details of your order, you must notify Fox Brothers' within 12 hours. Please have the order number and date the order was placed to hand. As we endeavour to process orders immediately, after this time we are unable to amend your order and would request that you return the goods once they have been delivered.
You are able to track your parcel online by simply clicking the link shown on your confirmation of dispatch email.
After placing your order with Fox Brothers' you will be sent an email to acknowledge that we have received your order and when your item(s) will be ready for dispatch.
For UK orders, if our couriers are unable to obtain a signature they will attempt one further delivery on a later date. If this delivery attempt is also unsuccessful, a calling card will be left and your parcel will be returned to your local carriers depot or post office.
Fox Brothers' delivers to the UK and the rest of the world.
Please see our more details on delivery costs and destinations here.
International Shipping / VAT
We deliver to the UK and the rest of the world.
For more details on our delivery costs and destinations please click here.
Please note Fox Brothers' cannot be held liable for any import duties payable on orders made and recommends that all customers make themselves aware of such local charges before ordering. Fox Brothers' can also not be held liable should local customs officials decide to hold or confiscate items for any reason.
If you are sending item(s) abroad as a gift and do not wish the recipient to incur any import duty costs or taxes if they are due please contact Fox Brothers' on: +44(0)1823 662271 or e-mail: email@example.com.
Fox Brothers' cannot be held liable for any import duties payable on orders made and recommends that all customers make themselves aware of such local charges before ordering. Fox Brothers' can also not be held liable should local customs officials decide to hold or confiscate items for any reason.
If you are sending item(s) abroad as a gift and do not wish the recipient to incur any import duty costs or taxes if they are due please contact Fox Brothers' on: +44(0)1823 662271 or e-mail: firstname.lastname@example.org
For export of item(s) outside the European Union the current VAT (value added tax) rate will be deducted at the time of goods dispatch where applicable.
In the unlikely event that you receive an item that is broken, faulty, deficient of items shown on the delivery note, or fails to match the items you ordered, we will be pleased to replace this item free of charge. Please contact us within 3 days of receipt if this is the case as all returns must be agreed in advance. Please call us during office hours, Monday to Friday 9am-5pm GMT on: +44 (0)1823 662271 or email us at: email@example.com. If we require the item to be returned to us we will refund the cost of postage. Unless we receive notification within 3 days, you will be deemed to have accepted the items as satisfactory.
In the unlikely event that you are not entirely satisfied with your purchase we would be happy to offer a refund within 14 days of receipt. All returns must be agreed in advance. To discuss, please call us during office hours Monday to Friday 9am-5m GMT on: +44(0)1823 662271 or email us at: firstname.lastname@example.org
We regret that the delivery costs incurred in returning any items to Fox Brothers' will not be refunded, except in the case of faulty or damaged goods.
Any EU or International customer must use our return service.
We work with a small number of manufacturers in Britain and the majority of our items come with a standard manufacturers' guarantee, although this will vary depending upon the manufacturer. Please telephone us in the first instance so that we can advise you further.
These are available to be redeemed against cloth purchases.
Once you have purchased the Fox Brothers E-Gift Card, you shall receive an email with all the relevant details. Within the email, you will receive a discount code to use at checkout. Once the discount code has been entered into the designated entry field, the qualifying discount will be applied to your total cart price.
Should you encounter any issues with using the Fox Brothers E-Gift Card, please contact our customer service team for further assistance.
You are welcome to use a gift card along with a discount code. These codes would need to be applied separately within the entry field.
However, you may only use one e-gift card per purchase.
The Fox Brothers E-Gift Cards are valid for 2 years from the original purchase date. These may be used towards products on our website: www.foxflannel.com.
You can use the Fox Brothers E-Gift Card towards products on our website: www.foxflannel.com
However, please be advised that the Fox Brothers E-Gift Cards cannot be applied to other e-gift cards. They also cannot be used at any of our trade shows or pop-up events.
You are still entitled to receive a refund for any purchase made with the Fox Brothers E-Gift Card or discount code. Any applicable refund will be issued in the form of the original payment method. This may include a combination of an e-gift card, discount code, and any other relevant payment methods.
If in the event that the refund exceeds the amount originally paid with the e-gift card and/or discount code, the excess amount will be issued to the additional payment methods used to complete the original transaction.
Your privacy is of utmost importance to us. Your personal details will only be used by Fox Brothers'. We collect and store this information to allow us to fulfil your orders and to occasionally send you special offers and product information. Your details may also be forwarded securely to our delivery and payment partners in order to fulfill each order. Data collected will not be passed on to any other third parties. Fox Brothers' do not store any credit card details. Any data stored is kept in accordance with the Data Protection Act 1998.
Fox continues to work with wool, creating new cloth collections based on historical designs from our archive, as well as modern and contemporary patterns. Combining traditional manufacturing processes with state-of-the-art design and technology, in order to create the very finest fabrics.
Fox Design Lab
To commemorate this extraordinary milestone a new collection of ‘1772 Flannel’ cloth, special Fox cloth garments and a revitalised edition of ‘Classic Flannel’ were launched.
PROUDLY CELEBRATING 250 YEARS
Fox Brothers' worked on a special collaboration project with Nike and release a limited-edition pair of trainers. This started further ventures with other well-known brands.
limited-edition Nike trainers
The Merchant Fox was launched, creating an online retail store offering premium ready-made garments and accessories rooted in British heritage and traditional design.
The Merchant Fox launched
Fox Brothers' received the prestigious Queens Award which is presented to British businesses for outstanding achievement in their field. Fox Brothers later went on to win the award for a second time in 2006 for the marketing of lightweight flannel.
proudly received The Queen’s Award
The Khaki colour was approved as part of The British Armed Forces military uniforms and patented by King Edward VII. Fox supplied over 8,000 miles of cloth to the British and Allied governments throughout WWI.
Fox introduce khaki dye
During the height of its output, Fox Brothers became one of the largest employers in the country. Subsidiary factories opened throughout the country, with over 5,000 individuals ensuring the smooth operation of the cloth production.
Over 5,000 Employees
Thomas Fox’s plans came to fruition with the completion of Tonedale House. This move saw the Fox family construct a Palladian Villa adjacent to their relocated mill which was perfectly situated next to the river Tone.
Tonedale House was completed
As the demand for wool grew, Thomas Fox partnered with his uncle Thomas Were, to help the woollen textile business flourish. Thomas travelled to study the woollen trade, before introducing a new company name and rebranded business model.
Fox is formed
The very first traces of our woollen business can be traced back to the Elizabethan era. During this time, Thomas Fox’s four times great-grandfather John Were, started to produce serge (cloth) from a small cottage in Wellington, Somerset.
Were Company Trademarked