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Spring Tailoring begins at the mill : Explore Lighter Cloths for the Warmer Days Ahead

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Fox Brothers & Co Ltd
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  1. Questions
  2. General
  3. Payment Methods
  4. Your Order
  5. Delivery
  6. International Shipping / VAT
  7. Returns
  8. Secure Shopping

Questions

Please browse the pages in this section for information on such things as delivery charges and product returns. If you cannot find the answer to your question, please feel free to contact Fox Brothers' and we will assist you. We are available Monday-Friday 9am-5pm GMT. Outside of these hours please contact us via email or by leaving a telephone message. Telephone: +44 (0)1823 662271 or e-mail: info@foxflannel.com

General

Many of Fox Brothers' products are part of a cloth collection and therefore a particular swatch may have sold out. For further queries please contact: +44 (0)1823 662271 Monday to Friday 9am-5pm or e-mail: info@foxflannel.com

Please contact Fox Brothers' on +4(0)1823 662271 and we would be happy to assist you. Our opening hours are Monday to Friday; 9am - 5pm, alternatively outside these hours you can leave a telephone message or email: info@foxflannel.com

Fox Brothers' does not have a retail shop. The best way to browse our collection is via our website, where you'll be able to see our current cloth collections. Alternatively, a sample cloth swatch can be ordered via the individual product page.

However, should there be a particular collection you're interested in, an appointment can be arranged for viewing purposes. Please contact us for further information on this service: info@foxflannel.com

Payment Methods

The following payment methods are accepted by Fox Brothers: American Express, Visa, Visa Debit/Delta, MasterCard, Maestro UK, Maestro International, Apple Pay, Google Pay and PayPal. Unfortunately, we are unable to accept payment by cash or cheque for online orders. Please note that American Express will seek authorisation directly from the cardholder before authorising us to deliver orders to an address other than the billing address.

All prices on our website are stated in British Pound Sterlng (£ GBP), unless stated otherwise, and includes VAT where applicable.

Your Order

In the unlikely event that you are not entirely satisfied with your purchase, we would be happy to offer a refund within 14 days of receipt. All returns must be agreed in advance. To discuss, please call us during office hours Monday to Friday 9am-5pm GMT on: +44 (0)1823 662271 or email us: info@foxflannel.com


Please click here for full details of our returns policy.

In order to change the details of your order, you must notify Fox Brothers' within 12 hours. Please have the order number and date the order was placed to hand. As we endeavour to process orders immediately, after this time we are unable to amend your order and would request that you return the goods once they have been delivered.

You are able to track your parcel online by simply clicking the link shown on your confirmation of dispatch email.

After placing your order with Fox Brothers' you will be sent an email to acknowledge that we have received your order and when your item(s) will be ready for dispatch.

Delivery

For UK orders, if our couriers are unable to obtain a signature they will attempt one further delivery on a later date. If this delivery attempt is also unsuccessful, a calling card will be left and your parcel will be returned to your local carriers depot or post office.

Fox Brothers' delivers to the UK and the rest of the world.

Please see our more details on delivery costs and destinations here.

International Shipping / VAT

We deliver to the UK and the rest of the world.

For more details on our delivery costs and destinations please click here.

Please note Fox Brothers' cannot be held liable for any import duties payable on orders made and recommends that all customers make themselves aware of such local charges before ordering. Fox Brothers' can also not be held liable should local customs officials decide to hold or confiscate items for any reason.

If you are sending item(s) abroad as a gift and do not wish the recipient to incur any import duty costs or taxes if they are due please contact Fox Brothers' on: +44(0)1823 662271 or e-mail: info@foxflannel.com.

Fox Brothers' cannot be held liable for any import duties payable on orders made and recommends that all customers make themselves aware of such local charges before ordering. Fox Brothers' can also not be held liable should local customs officials decide to hold or confiscate items for any reason.

If you are sending item(s) abroad as a gift and do not wish the recipient to incur any import duty costs or taxes if they are due please contact Fox Brothers' on: +44(0)1823 662271 or e-mail: info@foxflannel.com

For export of item(s) outside the European Union the current VAT (value added tax) rate will be deducted at the time of goods dispatch where applicable.

Returns

In the unlikely event that you receive an item that is broken, faulty, deficient of items shown on the delivery note, or fails to match the items you ordered, we will be pleased to replace this item free of charge. Please contact us within 3 days of receipt if this is the case as all returns must be agreed in advance. Please call us during office hours, Monday to Friday 9am-5pm GMT on: +44 (0)1823 662271 or email us at: info@foxflannel.com. If we require the item to be returned to us we will refund the cost of postage. Unless we receive notification within 3 days, you will be deemed to have accepted the items as satisfactory.

Please click here for full details of our returns policy.

In the unlikely event that you are not entirely satisfied with your purchase we would be happy to offer a refund within 14 days of receipt. All returns must be agreed in advance. To discuss, please call us during office hours Monday to Friday 9am-5m GMT on: +44(0)1823 662271 or email us at: info@foxflannel.com

We regret that the delivery costs incurred in returning any items to Fox Brothers' will not be refunded, except in the case of faulty or damaged goods.

Any EU or International customer must use our return service.

Please click here for full details of our returns policy.

We work with a small number of manufacturers in Britain and the majority of our items come with a standard manufacturers' guarantee, although this will vary depending upon the manufacturer. Please telephone us in the first instance so that we can advise you further.

Secure Shopping

Your privacy is of utmost importance to us. Your personal details will only be used by Fox Brothers'. We collect and store this information to allow us to fulfil your orders and to occasionally send you special offers and product information. Your details may also be forwarded securely to our delivery and payment partners in order to fulfill each order. Data collected will not be passed on to any other third parties. Fox Brothers' do not store any credit card details. Any data stored is kept in accordance with the Data Protection Act 1998.

Click here to view our Security & Privacy Page for full information.

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The Fox Name

Fox Brothers & Co Ltd is a prestigious clothmaker which specialises in manufacturing handmade woollen and worsted fabrics, featuring an extensive archive of cloth patterns which dates back to the late 18th century. Originally branded Fox Brothers', after Thomas Fox in 1772, the Fox name has since gone on to become a highly reputable manufacturer within the textile community, proudly supplying our collection of exquisitely made cloths to luxury fashion houses, renowned tailors, film studios, and well-known public figures.

Customer Care

  • Delivery Information
  • Find Us
  • Frequently Asked Questions
  • Returns Policy
  • Security & Privacy
  • Terms & Conditions

Additional Information

To find out more about our cloth collections, please call us on: +44(0)1823 662271 or email: info@foxflannel.com

Company Registration No: 032 74 591 | VAT No: 742 470 540

Site Development: Dinnis Design

Photography: Lorenzo Sodi | Neil White | Spencer Cobby

© Fox Brothers & Co Ltd

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