Terms & Conditions

Welcome to Fox Brothers & Co Ltd.

We value your custom and pride ourselves on offering a prompt and professional service to our clients. By utilising the Fox Brothers website and/or placing an order you agree to be bound by the terms and conditions as set out below.

All goods offered on the Fox Brothers website are subject to availability. Once you place an order, we will email you with the expected delivery date. Please refer to the delivery information tab for each product to find out more detail on likely delivery timescales. Alternatively, please call us during office hours Monday to Friday 9am-5pm GMT on +44 (0)1823 662271 or email us at info@foxflannel.com.

Fox Brothers takes all reasonable care to ensure that all details, descriptions and prices of products appearing on our website are correct at the time the information is entered onto the system. Errors and omissions excepted. Prices are subject to change without notice. There may be slight colour variations between the image displayed and the actual item.

We update our product listing on a regular basis to reflect changes in our product lines. Please check product details to ensure you are choosing the item you require.

No contract will commence between you and Fox Brothers for the sale to you of any product unless and until Fox Brothers accepts your order by email or phone and gives you an expected date for delivery. For the avoidance of doubt, any such contract will be deemed to have been concluded in the United Kingdom. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England, and you and Fox Brothers irrevocably agree to submit to the non-exclusive jurisdiction of the English Courts.

All items supplied remain the property of Fox Brothers until final payment of all sums owing in respect of those goods has been received in full by us.

Returns

In the unlikely event that you are not entirely satisfied with your purchase, please contact us within 14 days and we will be happy to assist you with your return. To discuss, please call us during office hours Monday to Friday 9am-5pm GMT on +44 (0)1823 662271 or email us at info@foxflannel.com .

All returns must be agreed in advance. We regret that the delivery costs incurred in returning any items to Fox Brothers will not be refunded, except in the case of faulty or damaged goods.

We encourage you to check the item carefully on receipt and inform us within 3 days of any damage or faults with the item. We regret that we will not able to offer an exchange or credit note for damaged items unless you inform us within this timescale.

Please note that we cannot accept the return of a cloth order that has been altered.

If you do need to return an item, please remember to include a note explaining why you are returning the item and also a copy of the invoice/receipt from the original packing.

Please be aware, that any authorised returns may incur additional taxes and duties upon sending the good/s back to us (depending on your countries regulations). The customer is solely responsible for paying any of these charges incurred, as well as the responsibility of safely shipping the item/s to our return address.

Also, please use a traceable method when returning your item, as we cannot accept liability if something is lost in transit and fails to reach us.

Returns Address

Fox Brothers & Co Ltd, Tonedale Mill, Wellington, Somerset, TA21 0AW

Refunds

Any refunds will be given via your original payment method. Refunds usually show within 72 hours of processing, although some card providers can take a little longer.

Incorrect, or Faulty Items

In the unlikely event that you receive an item that is incorrect or faulty, we will be pleased to replace this item free of charge. Please contact us within 3 days of receipt if this is the case as all returns must be agreed in advance. Please call us during office hours, Monday to Friday 9am-5pm GMT on +44 (0)1823 662271 or email us at info@foxflannel.com. If we require the item to be returned to us we will refund the cost of postage. Unless we receive notification within 3 days, you will be deemed to have accepted the items as satisfactory.

Changes & Cancellations

Under the United Kingdom Distance Selling Regulations you are entitled to cancel your contract between time of placing your order up until the item is delivered. Anything cancelled after delivery will be treated as a return.

Import Regulations & Duty

If you order goods from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Promotions

From time to time, we like to run exclusive offers and promotions via newsletter. Please make sure you are subscribed to our mailing list, if you wish to receive updates on any offers, news, and events.

Promotions are only valid for the time periods as stated within the promotional message. Any orders placed outside of the specified time frame, will not qualify for any applicable discount. Voucher codes cannot be combined with any other offers or existing discount. The minimum spend for a promotion excludes any applicable VAT. Times stated within an offer are provided in either GMT or BST format. ‘Free gifts’ are usually dispatched with orders and are only available while stocks last. Fox Brothers & Co Ltd reserves the right to change or withdraw offers at any time.

Payment

All prices are shown inclusive of VAT at the current rates and are correct at the time of entering the information onto this website. The total cost of the order is the price of the products ordered plus postage and packing charges where applicable. All credit/debit card purchases are subject to the normal validation checks and authorisation procedures adopted by the card issuer. Any refusal by the issuer of any payment card to authorise the payment to us, for any reason, will not render Fox Brothers liable for any delay or non-delivery. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations.

Trademark

Fox Bros, Fox Brothers & Co Ltd, The Merchant Fox and Fox are either trademarks or registered trademarks of UK and/or other countries. Other product and company names mentioned on our web site may be the trademarks or registered trademarks of their respective owners.

Other Terms

Fox Brothers shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials used in this website. All rights, including trademarks and copyright, in this website are owned or licensed to Fox Brothers & Co Ltd. Any use of the site or its contents, including copying or storage in whole or part, other than for personal use, is strictly prohibited without prior permission from Fox Brothers. To the fullest extent as permitted at law, Fox Brothers is providing this website and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, contents, materials or products included in this website including, but without limitation, warranties of merchantability and fitness for a particular purpose. All disclaimers and exclusions included in these terms and conditions shall be governed by and construed in accordance with English Law. Should any provision of these disclaimers and exclusions be deemed to be unlawful, void or for any other reason unenforceable, then that provision will be deemed to be sever able and shall not affect the validity and enforceability of the remaining provisions. We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights. All communication by fax or email is legally binding.